Icegram plugin review and common issues

Go to Icegram → Campaigns → [your campaign] → Display Rules. Verify the pages or post types where the campaign should display are correctly configured. If Display Rules are set to “All Pages” and it still does not appear, check that the campaign is published (not draft) and that the Start Date is not set to a future date. Also clear your caching plugin — cached pages may not include the Icegram JavaScript injection. Use the browser DevTools Console to check if Icegram scripts are loading on the target page.

Icegram uses cookies to track popup dismissal and conversions. Configure the “After Conversion” behavior in the campaign settings to hide the popup permanently for subscribers (set the cookie duration to a long period, e.g., 365 days). For more reliable suppression based on email platform list membership (rather than cookie), use Icegram’s integration with your email platform to identify subscribed visitors — Icegram Max includes behavioral personalization that can suppress campaigns based on contact list membership.

Exit intent in Icegram Pro uses mouse position tracking, which only works on desktop browsers. Verify exit intent is enabled in the campaign’s Targeting rules (Pro feature). Check that no JavaScript conflicts are blocking Icegram’s event listeners — use browser DevTools to check for Console errors when moving the cursor toward the top of the browser window. Also confirm the campaign has not already been seen by the test visitor — clear cookies or test in an incognito browser window.

Campaign sequences (Icegram Max) allow configuring a series of messages shown to the same visitor over multiple sessions. Create individual campaigns for each step of the sequence. In Icegram Max → Tracks, create a new track and add your campaigns in order. Configure the delay between each step (e.g., show campaign 2 after the visitor has visited 3 times). Tracks enable systematic visitor education flows — for example: welcome message on first visit → feature highlight on second visit → offer popup on third visit.

Yes — Icegram Pro includes referral source targeting. In the campaign Display Rules → Traffic Source, configure rules based on UTM parameters or referring domain. For example, show a specific campaign only to visitors arriving from Facebook ads (utm_source=facebook) or from a specific blog referral domain. This enables personalized messaging for visitors from different acquisition channels without creating separate landing pages.

Icegram free supports more message format types (8 formats including toasts, tabs, stickers) compared to Popup Maker’s focus on traditional popups. Icegram free allows unlimited campaigns. Popup Maker free offers unlimited popups with more customization control in its editor. For sites that want non-popup formats like toast notifications and action bars, Icegram free has the advantage. For traditional popup customization flexibility, Popup Maker free is stronger.

Icegram includes a GDPR consent checkbox option for opt-in forms, which adds a required checkbox and consent text before form submission. The cookie-based visitor tracking Icegram uses for display frequency control may require disclosure in a cookie consent banner depending on your jurisdiction. For EU sites, add Icegram to your cookie consent configuration and ensure the consent checkbox is enabled on all opt-in forms that collect personal data.

Yes, that can happen, especially on older sites with many plugins. This usually happens when the plugin, theme, and add-ons are updated out of sequence. In most cases, testing on staging catches the issue before it reaches the live site. From experience, backups and changelog reviews save a lot of cleanup time.

Start by checking whether another plugin already does the same job. In most cases, overlap is what creates avoidable conflicts and performance issues. A common issue is installing a plugin because it looks convenient without checking the stack first. From experience, a short compatibility review avoids most of the pain later.