Advanced Shipment Tracking for WooCommerce plugin review and

Go to WooCommerce → Settings → Emails and look for the AST tracking notification email. Verify it is enabled. Also check: (1) in AST → Settings, confirm the “Send email” option is enabled when tracking is added; (2) verify your WordPress site can send email at all using WP Mail SMTP’s test email feature; (3) verify the order is in the correct status for the tracking email trigger — AST sends tracking emails when an order moves to “Shipped” status; (4) check spam folders for the customer’s email address.

Go to AST → Tracking Providers and find the carrier in question. Review the tracking URL template for that carrier — it should contain {tracking_number} as a placeholder. Compare the URL template with the current tracking URL format on the carrier’s official website (carrier tracking URL formats change periodically). Update the URL template to match the current format. If a carrier is missing entirely from the list, use the “Custom Carrier” option to create a new carrier entry with the correct name and tracking URL template.

AST requires the CSV file to follow a specific column format. Download the CSV template from AST → Tracking → Import to see the required column headers (typically: order_id, tracking_number, carrier_name, date_shipped). Ensure: (1) the order IDs in the CSV match actual WooCommerce order IDs; (2) carrier names match exactly the carrier names as listed in AST (case-sensitive in some versions); (3) the CSV is saved with UTF-8 encoding and uses comma as the delimiter; (4) date format matches the plugin’s expected format (YYYY-MM-DD). Test with a single-row CSV first before importing the full batch.

Go to AST → Settings → Tracking Info Widget. Configure the content and appearance of the tracking widget that inserts into order emails: carrier name format, tracking number display, tracking link text, delivery date estimate format, and the email position (before or after the order table). The widget HTML can be customized with custom CSS for styling. For advanced email template overrides, copy the AST email template to your theme’s WooCommerce folder (woocommerce/emails/) and modify the HTML structure.

Go to AST → Tracking Providers → Add Custom Provider. Enter the carrier name, tracking URL with {tracking_number} as the placeholder (e.g., https://track.carrier.com/track?num={tracking_number}), and optionally a carrier logo. The custom carrier then appears in the carrier dropdown when adding tracking to orders. This handles regional carriers, freight companies, and local delivery services that are not in AST’s pre-built list of 850+ carriers.

AST supports tracking numbers from carriers that fulfill Amazon FBA orders — UPS, USPS, FedEx, and others. When Amazon fulfills an order from your WooCommerce store via FBA, the tracking number from Amazon’s fulfillment system can be entered into AST manually or imported via CSV. For automated FBA tracking number import, an integration between your Amazon seller account and WooCommerce would need to feed tracking numbers to AST via its REST API.

Yes — AST allows adding tracking numbers to any order regardless of its current status. Open the order in WooCommerce → Orders → [order], scroll to the Shipment Tracking section added by AST, and enter the tracking number and carrier. The customer receives a tracking notification email immediately upon saving. For bulk historical order tracking number import, use AST’s CSV import feature.

Yes, that can happen, especially on older sites with many plugins. This usually happens when the plugin, theme, and add-ons are updated out of sequence. In most cases, testing on staging catches the issue before it reaches the live site. From experience, backups and changelog reviews save a lot of cleanup time.

Start by checking whether another plugin already does the same job. In most cases, overlap is what creates avoidable conflicts and performance issues. A common issue is installing a plugin because it looks convenient without checking the stack first. From experience, a short compatibility review avoids most of the pain later.