Bricks Builder includes a form element for creating contact forms without additional plugins.
When a visitor submits the form, Bricks Builder attempts to send an email notification.
But sometimes the form shows an error message saying “Unable to send email” after submission.
The visitor never receives confirmation, and the website owner never gets the form data at all.
This problem makes Bricks Builder forms completely unusable for collecting customer inquiries.
Why Bricks Builder forms fail to send emails
Bricks Builder forms use the WordPress wp_mail() function to send email notifications.
That function asks the hosting server to send emails on behalf of the website domain name.
Most shared hosting servers have terrible reputations for email delivery from unknown senders.
The form submission gets processed successfully, but the email never reaches its destination.
Missing SPF and DKIM DNS records makes the problem even worse for email deliverability rates.
How to check if WordPress email is working properly
Install a simple SMTP plugin like WP Mail SMTP or FluentSMTP for testing purposes only.
Send a test email from the SMTP plugin dashboard to an email address you can access.
If the test email arrives, WordPress can send emails with proper SMTP configuration.
If the test email fails, the hosting server has email delivery problems that need fixing.
Configure SMTP properly for the website before testing Bricks Builder forms again.
Step by step guide to fixing Bricks Builder form emails
Follow these steps to ensure Bricks Builder forms send email notifications successfully.
- Install an SMTP plugin like WP Mail SMTP or FluentSMTP from the WordPress repository
- Connect the SMTP plugin to a professional email service such as Brevo, SendLayer, or SMTP2GO
- Create a free account on Brevo (formerly Sendinblue) for up to 300 emails per day
- Copy the SMTP credentials from the email service dashboard into the SMTP plugin settings
- Send a test email using the SMTP plugin to verify the connection works properly
- Add SPF and DKIM records to the domain DNS settings as instructed by the email service
- Wait up to 48 hours for DNS changes to propagate across the global internet system
- Test the Bricks Builder form again and check whether the email arrives in the inbox
- Check the spam folder because some email providers may filter messages incorrectly
- Use mail-tester.com to score the email and identify any remaining deliverability problems
How to configure Bricks Builder form email settings
Edit the page containing the Bricks Builder form and open the form element settings panel.
Navigate to the email settings section and verify the recipient email address is correct.
Set the “From” email address to match the website domain name for better deliverability.
Use the same domain as the website (e.g., info@yourwebsite.com) for the from address.
Enable the HTML email option if the email content contains formatting or styling elements.
Bricks Builder form troubleshooting reference table
Here is a reference table for diagnosing form email problems in Bricks Builder.
| Symptom | Most likely cause | Recommended solution |
|---|---|---|
| Error message appears immediately after submit | SMTP not configured or email settings wrong | Configure SMTP plugin and verify recipient email |
| Form shows success but no email arrives | Email sent but blocked or spam-filtered | Check spam folder and configure DNS records |
| Some form submissions work but others do not | Rate limiting or email service restrictions | Upgrade to paid SMTP plan for higher limits |
| Email arrives but missing form data | Email template configuration issue | Check email content settings in form element |
| Email arrives but goes to spam folder | Poor sender reputation or missing DNS records | Add SPF and DKIM records to domain DNS |
For more information about Bricks Builder forms, visit the Bricks Builder page on wpwizzy.com.
Preventing Bricks Builder form email problems in the future
Always configure SMTP before creating any forms that need to send email notifications.
Test form submissions regularly from different email providers to ensure reliable delivery.
Monitor email delivery reports provided by the SMTP service to catch problems early.
Keep DNS records updated when switching to a different SMTP provider or email service.
Use a transactional email service for high-volume websites that send many notifications.
Regularly check the spam folder to catch any delivery problems before they become critical.